Introduction
Why AI experiences need explicit design guidelines — transparency, capability, and resilience.
Interfaces people
can trust.
AI chat is now a primary product touchpoint. Getting it wrong means confusion, broken trust, and users abandoning the interface. This section documents the guidelines, components, and patterns for building AI experiences that are honest, capable, and resilient.
01 — Transparent
Never pretend to be human
AI must identify itself clearly from the first message. Disclose limitations proactively — not after users are already frustrated. Trust built on false impressions collapses catastrophically.
02 — Capable
Show what you can do
Users shouldn't have to guess what to type. Opening messages and suggested prompts should communicate scope and capability instantly — turning uncertainty into confident interaction.
03 — Resilient
Fail with grace
Every AI will fail. Good design means failing honestly, quickly recovering, and always providing a path to a human. An AI that admits uncertainty is more trustworthy than one that guesses.
Conversational
Aria Chat
Full AI assistant with conversation history, property cards, agent handoff, and investment insights.
Copilot
AI Listing Editor
Generate polished property listing copy from form data. Switch tone between Professional, Friendly, and Luxury.
Agentic
AI Property Search
Perplexity-style search with AI reasoning, structured results, sources, and conversational follow-ups.